1. Go to N-central, and clear Enable Security Manager.
Note: Wait for at least five (5) minutes before continuing Step 2.
2. Download AV Defender Removal tool.
AVD Latest Removal Tool
ftp://partner-download:Bna4BG@ftp.n-able.com/AVD/AVD_Latest_Removal_Tool.zip
3. Restart the device in Safe Mode.
4. Run the removal tool as an administrator. password = bitdefender
5. Navigate to the following folders and delete them if they exist:
C:\Program Files(x86)\N-able Technologies\Windows Agent\AVDefender
C:\Program Files\N-able Technologies\AVDefender
C:\Program Data\N-Able Technologies\
Agent configuration files
C:\Program Files(x86)\N-Able Technologies\Windows Agent\config\AVDefende(Config ErrorManager).xml
6. Navigate to the following registry keys and delete them if they exist:
HKEY_LOCAL_MACHINE\SOFTWARE\N-Able Technologies\AVDefender
HKEY_LOCAL_MACHINE\SOFTWARE\AVDefender
HKEY_LOCAL_MACHINE\SOFTWARE\BitDefender
7. Restart your device in Normal mode.
8. Download AV Defender Installer from UI and Install:
Go to Actions > Download Agent/Probe > Third Party Software > Then download applicable AV Defender version under AV Defender Software section.
9. In N-central: Click Device and navigate to Settings > Security Manager.
10.Select Enable Security Manager.
11. Click Save.
Although there is no Silent install manually for AVD there is an option to perform Silent Removal:
Please perform the following steps to 1-2 devices first, then if it works fine, lets deploy it to other devices:-
1. Change the license to Professional Mode
2. Disable Security Manager in N-Central for the x2 devices
3. Run the AMP file attached into this case
NOTE!
Attached to this case is a "Silent removal v1.4.zip1". Please rename to "Silent removal v1.4.zip" and once you open, it includes instructions on how to upload and also instructions how to run. Type in the password: Bna4BG
Also, this tool requires reboot of the device before re-install attempt can be performed. You MUST Disable AV Defender from N-Central UI as the Self protection services will trigger and block removal if left on.
4. Reboot the device after the AMP file finished.
5. Re-enable the security manager for these x2 devices. This will automatically install the new version of AVD.
6. If everything works fine, lets push it out to all the other devices
After all this, please do create a maintenance window for AVD Upgrade & Update. This will install the new version of AVD for you.