Days since last successful scan have exceeded the set threshold : Helpdesk

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Modified on: Thu, 5 Jul, 2018 at 9:29 AM

Symptom

AV Defender shows Days since last successful scan has exceeded the set threshold (see example below).

Resolution

1). Log onto client computer

2). Navigate to 'C:\Program FIles (x86)\N-able Technologies\Tools\AVDefenderEvents'

3). Delete the file(s) '6000_SCAN_*.xml'

Conclusion

After applying the resolution N-Central will poll the client computer and the error will no longer be presented.

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